Faizel Patel – 30/06/2020
In support of government’s call to stay safe and stay at home during the COVID-19 lockdown, Vodacom has introduced Self-RICA on their self-service platforms.
Traditionally customers would have to visit a Vodacom store and present some form of identification, proof of residence and the SIM card.
Now, with Vodacom adding additional self-service functionalities to their chatbot, customers can Self-RICA with TOBi’s help.
TOBi, Vodacom’s chatbot and trusted self-service team member will assist with capturing and validating personal information against external trusted sources including the Home Affairs Department, biometrics and AI.
Jorge Mendes, Vodacom Chief Officer Consumer Business Unit says the mobile operator has simplified the process and further digitised the journey for users.
“This is yet another way we are driving a digital transformation journey for ourselves and for our customers. Introducing Self-RICA on our self-service platforms is our way of encouraging customers to perform certain functions from home in support of governments’ call to stay safe and stay at home.”
The process is as simple as taking a picture, scanning a new prepaid SIM card, an ID document or passport for foreign nationals and then recording a video with a unique PIN as proof that you are the correct person.
All these identities are compared using AI and biometrics and then verified with the Home Affairs Department. Once verified, the customer can insert the SIM in any cellphone where they will receive a welcome message from Vodacom with their new mobile number.
To find out more information about Self-RICA through ToBi, go on the My Vodacom App and select ‘Chat to TOBi’.