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Faizel Patel, Radio Islam News – 13-12-2017<\/em><\/strong><\/p>\n<\/p>\n First National Bank (FNB) has warned consumers to avoid falling victim to a new banking scam whereby fraudsters remotely take control of their PC over the internet, and gain access to their Online Banking profiles.<\/p>\n FNB says fraudsters are sending unsuspecting consumers fake emails notifying them that fraud has occurred on their respective bank accounts\u2019 or credit cards.<\/p>\n It says soon after, the customer receives a call from a fraudster claiming to be from their bank and offers to help block any fraudulent transactions by first requesting the customer to install \u201cprotection\u201d software on their computer, which allows the fraudster to gain full control of the computer remotely.<\/p>\n Cyber Security Officer at FNB Kovelin Naidoo says fraudsters are employing carefully constructed scamming tactics that have the ability to trick even the most vigilant customer if they are not aware of the modus operandi.<\/p>\n \u201cCustomers should therefore be extremely careful and not let their guard down, especially now are we approaching the festive season.\u201d<\/p>\n Naidoo fully unpacks how the fraudsters use this software to defraud consumers:<\/strong><\/p>\n Naidoo says FNB will not aske customer to share OTP\u2019s to reverse pending transactions or to block banking profiles.<\/p>\n \u201cIf someone calls you and requests your personal banking details or to install remote access software on your computer, please end the phone call and contact your banks\u2019 fraud contact centre.<\/p>\n Naidoo has also urged customers never click links in emails, disclose sensitive information including usernames, passwords, card and PIN details to anyone, not even a bank official.<\/p>\n \u00a0<\/p>\n\n
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