CURRENTLY ON AIR ⇒
  • Quran Recitation
    Saturday, 3:30 am - 6:00 am
    [ - ]

feedback@radioislam.org.za

logo


((( Listen Live )))))
Radio Islam Logo


Consumer Rights: Part 1

World Consumer Rights Day is a chance to deliver real impact for consumers and remind the world about the importance of observing and enforcing consumer rights.

The day is commemorated as an annual occasion dedicated to highlighting the power of consumers and their rights for a fair, safe and sustainable marketplace for everyone.

Too often consumers are left at a disadvantage with the companies and governments they encounter, leaving them exposed to unsafe, unfair or unethical practice.

World Consumer Rights Day was inspired by President John F Kennedy, who sent a special message to the US Congress on 15th March 1962. In this he addressed the issue of consumer rights emphasizing “the right to safety, the right to be informed, the right to choose and the right to be heard.”

Consumer Rights

Shoddy service, bad quality products, broken promises and contract foul-ups are just some of the problems consumers face. But South African consumers’ rights are protected by law, which means they can demand redress.

There are various pieces of powerful legislation in place to protect consumers, the most important being the Consumer Protection Act (Act 68 of 2008) and the National Credit Act (Act 34 of 2005). Consumers also have the right to information and education.

The Consumer Protection Act outlines key consumer rights, including the right to:

  • Be heard:
  • Safety:
  • Redress:
  • Be informed:
  • Choice:
  • Consumer education:
  • Satisfaction of basic needs:
  • A healthy environment:

(These rights will be further explained during the week)

Complaints

There is no need to accept faulty products or shoddy service. If you are not content with a product purchased or with a service rendered, you should first complain to the branch manager or customer care office of the business concerned before asking the Consumer Affairs Office to intervene

Your first option is always to try to settle your complaint directly with the business or service provider. They might acknowledge the fault or the bad service, offer to replace the item or rectify the service and perhaps they might even offer you a voucher or a discount.

If that fails, your next option is to take it up with your Provincial Consumer Affairs Offices. These offices, in all nine provinces, offer advice, education, information, and protection.

These offices have trained staff to advise you on your rights as consumers.

You may also want to contact them to find out if a company you intend doing business with has a previous history of complaints against it.

ADVERTISE HERE

Prime Spot!!!

Contact:
advertisingadmin@radioislam.co.za 

Related Articles

Duaas to be learnt and Read

Duaas to be learnt and Read

Allah says in the Holy Quraan: وَقَالَ رَبُّكُمُ ٱدْعُونِىٓ أَسْتَجِبْ لَكُمْ ۚ “And your Lord says, ‘Call upon Me; I will respond to you'” [Ghafir 40: 60] Before you even begin studying, or sitting for an exam, it is essential that you connect yourself spiritually to...

read more
General Tips

General Tips

THINK POSITIVELY: Be optimistic with regard to your classmates, and do not be affected by their anxiety or fear just before the exam, for anxiety is a contagious disease. Instead, make them feel optimistic by saying good words as prescribed in Islam. The Prophet ﷺ was...

read more
Preparations Part 3

Preparations Part 3

Around the subject of studying, here are a few core beliefs (And they are NOT random quotes): •           Don’t just study to clear an exam. Study to learn and empower yourself with knowledge. •           Rely heavily on the power of Duaa for exams. •           Tell...

read more
The Parenting Plan

The Parenting Plan

Rabia Mayet | rabiamayet@radioislam.co.za 30 October 2024 5-minute read Put into place in cases where parents’ divorce or separate, the parenting plan protects the rights of both children and parents from such families. But attorney Farhana Ismail says that the admin...

read more
Preparations

Preparations

Exams can be extremely stressful. Being fully prepared is important to succeed! Anything done in accordance with Allah's Law and the Sunnah (way) of His Beloved Messenger Muhammad ﷺ is classified as Ibadah (worship)! A Muslim student puts his trust in Allah ﷻ when...

read more
Studying

Studying

Connecting with Allah through Exams Exam periods for nearly every student is that time of year which they dread. No matter what the exam is, whether they are school/college exams, madrassah exams, your driving test, regardless of what exam it is, without a doubt it is...

read more

Subscribe to our Newsletter

0 Comments