UIF Apologises for Technical Glitch in Capturing COVID-19 Claims

Faizel Patel – 27/05/2020

The Unemployment Insurance Fund (UIF) has apologized for its failure to capture online temporary COVID-19 relief funds due to a break in its network.

It’s understood the system which has been undergoing test run since last week was due to go live on Tuesday, but a damaged fibre link between the UIF’s offices and the State Information and Technology Agency (SITA) caused the network outage.

UIF Commissioner Teboho Maruping says they are doing everything to ensure that the problem is resolved.

“We would like to apologise to all our stakeholders and particularly our clients for this unfortunate turn of events and the resultant delays. The fault of connectivity in Pretoria is due to a damaged fibre cable that links the UIF to the SITA’s datacenter.”

The UIF promises to ensure that once the link has been restored, it will do all it can to try and catch up on the time lost.The UIF’s ICT system development team is on standby to ensure that as soon as the connectivity is re-established the system goes live.

Maruping promised that the UIF will make a public announcement once the system has been restored.

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