UIF Apologises for Technical Glitch in Capturing COVID-19 Claims

Faizel Patel – 27/05/2020

The Unemployment Insurance Fund (UIF) has apologized for its failure to capture online temporary COVID-19 relief funds due to a break in its network.

It’s understood the system which has been undergoing test run since last week was due to go live on Tuesday, but a damaged fibre link between the UIF’s offices and the State Information and Technology Agency (SITA) caused the network outage.

UIF Commissioner Teboho Maruping says they are doing everything to ensure that the problem is resolved.

“We would like to apologise to all our stakeholders and particularly our clients for this unfortunate turn of events and the resultant delays. The fault of connectivity in Pretoria is due to a damaged fibre cable that links the UIF to the SITA’s datacenter.”

The UIF promises to ensure that once the link has been restored, it will do all it can to try and catch up on the time lost.The UIF’s ICT system development team is on standby to ensure that as soon as the connectivity is re-established the system goes live.

Maruping promised that the UIF will make a public announcement once the system has been restored.

The Keys To eThekwini

Rabia Mayet | rabiamayet@radioislam.co.za 15 September 2026 3-minute read With a crowded mayoral race, deep service delivery issues, and the possibility of a fragmented council, the question of who gets the keys to eThekwini looms large for Durban residents. Having...

Newcastle Residents Take To The Streets

Rabia Mayet | rabiamayet@radioislam.co.za 14 September 2026 3-minute read Burst pipes, water shutdowns, dishevelled pavements, uncut grass, and potholes that have turned into craters are compelling Newcastle residents to take their municipal bills and service delivery...

A Struggling ANC

Rabia Mayet | rabiamayet@radioislam.co.za 10 September 2026 3-minute read Founder of Corruption Watch David Lewis pens in an article that the liberation movement is struggling as the ANC’s political transition falters. Speaking to Ml Junaid Kharsany, Lewis points out...

From Activist To Councillor

Rabia Mayet | rabiamayet@radioislam.co.za 08 September 2026 2-minute read Hoping to take his activism into the council chamber, Ahmed Kayalsum, also known as Dees Ahmed, a resident of the Musgrave area in Durban for 33 years, has been an active community member for...

Don’t Give Up On South Africa!

08 September 2026 2-minute read Radio Islam is urging all South Africans to rediscover our resilience. With the commencement of our local government election coverage, we have one clear message for our listeners: Don’t give up on South Africa! As South Africa heads...

Moulana Ebrahim Bham elected JUSA president

Umamah Bakharia 8 September 2026 | 07:40 CAT 3-minute read The Jamiatul Ulama South Africa (JUSA) has concluded its elective Annual General Meeting (AGM), with Moulana Ebrahim Ismail Bham elected as its new president for the next four years. The AGM was held at the...