UIF Apologises for Technical Glitch in Capturing COVID-19 Claims

Faizel Patel – 27/05/2020

The Unemployment Insurance Fund (UIF) has apologized for its failure to capture online temporary COVID-19 relief funds due to a break in its network.

It’s understood the system which has been undergoing test run since last week was due to go live on Tuesday, but a damaged fibre link between the UIF’s offices and the State Information and Technology Agency (SITA) caused the network outage.

UIF Commissioner Teboho Maruping says they are doing everything to ensure that the problem is resolved.

“We would like to apologise to all our stakeholders and particularly our clients for this unfortunate turn of events and the resultant delays. The fault of connectivity in Pretoria is due to a damaged fibre cable that links the UIF to the SITA’s datacenter.”

The UIF promises to ensure that once the link has been restored, it will do all it can to try and catch up on the time lost.The UIF’s ICT system development team is on standby to ensure that as soon as the connectivity is re-established the system goes live.

Maruping promised that the UIF will make a public announcement once the system has been restored.

Key news events: South Africa 2024

18 December 2024 | 13:45 CAT 3-minute read As the year draws to a close, we reflect on pivotal moments that defined South Africa in 2024. George building collapse In May this year, a building collapsed in George, claiming the lives of 34 people. Rescue operations...

The Media Lens

Sameera Casmod | sameerac@radioislam.co.za 18 December 2024 | 11:43 CAT 3-minute read Head of Russian military’s biological and chemical weapons unit killed General Igor Kirillov and his deputy were killed in an explosion early on Tuesday. The Security Service of...

Spaza Shop Registration Deadline Closes Amid Challenges for Foreign Nationals

Neelam Rahim | neelam@radioislam.co.za 3-minute read 18 December 2024 | 11:34 CAT As the deadline for Spaza shop registration drew to a close, concerns mounted over the significant hurdles foreign nationals face in South Africa. This 21-day deadline, introduced by...

Gauteng Health Crisis: R250 Million for Cancer Treatment Returned to Treasury

Neelam Rahim | neelam@radioislam.co.za 3-minute read 17 December 2024 | 17:35 CAT Thousands of cancer patients in Gauteng face an uncertain future after the Gauteng Health Department admitted to returning R250 million allocated for critical cancer treatment to the...

Global population thinks 2025 will be better than 2024, new Ipsos survey shows

Sameera Casmod | sameerac@radioislam.co.za 17 December 2024 | 17:22 CAT 3-minute read A new Ipsos survey has found that 65% on average across 31 countries believe that 2024 was a tough year for their country. Although it is a high figure, it is actually 5 points less...

Palestine Report

Sameera Casmod | sameerac@radioislam.co.za 17 December 2024 | 16:10 CAT 4-minute read Israel’s genocidal onslaught on Gaza continues unabated On day 437 of Israel’s most recent onslaught on Gaza, the death toll has exceeded 45 000, with an additional 11 000...