Neelam Rahim | neelam@radioislam.co.za

3-minute read
23 November 2024 | 11:15 CAT

Eskom warns prepaid customers to update meters urgently, with Parliament stressing nationwide compliance for uninterrupted electricity access. (Image-News24)

Thousands of residents across Gauteng have been queuing outside Eskom service stations in Zola, Pimville, and Mapetla, attempting to update their prepaid meters before Sunday’s looming deadline. With approximately two million consumers yet to complete the update, many face the daunting prospect of paying a steep R12,000 to replace their meters if they miss the cutoff.

Despite widespread communication efforts by Eskom and municipalities since 2023, vulnerable groups, including the elderly and disabled, remain at risk. In an interview on Radio Islam International, DA representative Kevin Mileham describes the situation as a “major crisis,” emphasizing the need for additional support mechanisms to aid those struggling with the process.

“While Eskom has issued directives and municipalities have joined in communication efforts, many consumers, especially those overwhelmed by the system, remain unable to update their meters,” Mileham explains. “This includes individuals who encounter technical issues, such as error messages or codes being rejected, and those needing meter verification due to tampering.”

Calls for a grace period have intensified as consumers express frustration over inadequate support. “Eskom should have set up more manned service centres and a dedicated call centre to address these issues,” Mileham suggests, pointing out that some municipalities, like Cape Town, have already successfully upgraded their residents’ meters.

Adding to the urgency, the Minister of Electricity and Energy, Sputnik Romahopo, has firmly stated that the deadline will not be extended. This has left affected consumers with limited options. Many reports extended hold times or call terminations when seeking assistance via customer support lines.

Consumer advocate groups and local municipalities have stepped in to assist where possible, but the scale of the problem remains vast. “We must address the challenges faced by vulnerable groups, those with limited mobility, accessibility issues, or even infrequent access to their properties. The lack of a comprehensive support system is glaring,” Mileham asserts.

As the deadline approaches, the hope for a last-minute grace period remains slim. For now, Eskom consumers are urged to act swiftly to avoid significant financial penalties and ensure uninterrupted access to electricity.

Listen to the full interview on The Daily Round Up with Moulana Junaid Kharsanay and Kevin Mileham here.